Product Overview
When it is difficult to solve PC problems on your own, an expert will help you remotely.
TACHYON Care Service provides remote support by INCA Internet PC experts. This is a personal user care service that checks the security status and usage problems of the user's PC. We provide counseling-focused support for situations that are difficult for users to resolve on their own, such as product installation, update errors, suspected malware symptoms, and performance degradation.
Expert remote Care- Remote support
- Security check
- Installation Support
- Usage guide
Key Features
Key Features
Remote support consultation
- Experts remotely checking PC status
- Inspect error situations experienced by users together
- Guide you on how to take action according to the consultation flow
Security status check
- Check for signs of suspected malware infection
- Check the operation status and update status of security products
- Check risk settings and abnormal programs
Product installation and update support
- Guide to the TACHYON product installation process
- Check the cause of update failure or execution error
- Support basic settings for normal use
Confirmation of PC performance degradation
- Check the use of unnecessary startup programs and resources
- Check for possible program conflicts
- Guidance on improving the usage environment
User guidance
- Step-by-step explanation that is easy for even novice users to understand
- Guidance on usage habits to reduce recurring problems
- Guide on how to use security products
TACHYON linked care
- Response to inquiries that arise while using Internet Security
- Connect security center information and product support flow
- Provides personal PC protection and usage support
Key Benefits
Key Benefits
Response to problems that are difficult to solve alone
- PC We check with experts for situations where it is difficult to determine the cause, such as errors, security warnings, and installation problems.
Relieve the burden of using security products
- Guidance from installation to update and basic settings helps individual users use TACHYON products stably.
Counseling-centered care service
- Rather than listing features, we focus on the support experience that resolves inconveniences experienced by actual users.
System Requirements
System Requirements
Support target
- Personal/home PC users
- Customers installing and using TACHYON products
- Users who need to check PC security
Support method
- Remote support-based consultation
- Consultation times and procedures apply based on the support policy
- Internet connection required
Major consultation scope
- Product installation/update
- Symptoms of suspected malicious code
- Deterioration of PC performance Program crash
Usage Guide
Usage Guide
Usage guide
- Check the PC and Internet connection status before requesting support. Confirm.
- Remote support connection is made according to the procedures guided by the counselor.
- Check the inspection results and action methods, and receive guidance on how to use the product if necessary.
Notes
- Remote support is provided after user consent.
- Supports hardware failure, communication failure, and third-party service failure. The scope may be limited.
- It is recommended that users clean up screens or files containing personal information before consultation.